Digilogix

General information

-Market offering-

Digilogix offers an array of innovative Xerox document solutions, services and systems designed for office and production-printing environments. These include colour and black & white digital multi-functional devices, associated supplies, software and technical support.

-Service Excellence-

Digilogix utilises the Bytes Document Solutions service infrastructure and focuses on maximising customer up-time by solving faults quickly and effectively. To achieve this:

• Over 200 service engineers are available at Xerox authorised service centres.
• All Xerox technicians are fully trained before working on a particular product.
• Technicians have access to the Xerox international database of solutions.
• Technician vans are fully equipped for all common machine faults and are replenished daily.
• Send-a-part service takes uncommon spares that are kept at the warehouses to the technician on site in order to reduce traveling time.
• Emergencies spares are available around the clock, around the country.
• A fully computerized call centre operates against stringent international benchmark standards.

-Customer Satisfaction-

Three independent customer satisfaction surveys are conducted on an ongoing monthly basis, the results and recommendations of which are driven by first line management. To date:

• 95% of our customers are very satisfied with us
• 95% of our customers will repurchase from us
• 94% of our customers will recommend us

-Document Services-

Document Services comprises On-Site Facilities Management; On- or Off-Site Asset Management of Copier, Fax or Printer fleets; a Laser Printing Bureau; a national chain of Copy Shops; a Bureau Service for Scanning, producing Computer Output to CD ROM or Microfiche; and a Document Management Consulting Service.

-Machine Sales-

Digilogix offers a range of Hardware and Software products to fit Workflow Patterns: Standalone or Networked devices; Desktop or Production Units; Colour or Black and White output. Products that Scan, Print, Copy and Fax. Xerox Digital Solutions are modular and upgradeable – built to work with existing equipment and prevailing industry standards to support the way people work now, and protect their investment for the future digital world.

-Customer Services-

Xerox provides its Direct and Indirect Customers with Equipment Maintenance, Servicing and Technical Support through its network of Technical Service Centres countrywide.

-Supplies Sales-

An Office Supplies Division has a rich portfolio of supplies created to match the performance of Xerox equipment, as well as that of other manufacturers. Products include Toner and Developer supplies; Fax, Copier, Ink-jet and Laser printer cartridges; dozens of grades, colour and sizes of coated and uncoated paper, many designed for today’s high resolution digital publishing, printing and copying applications; transparencies and print ready presentation folders, tab stock, labels and carbonless paper.